Patient Reviews

Here are some of the reviews that we’ve had over the years.
Dr. Cain, Dr. Burns, Dr. Caissie and Dr. Morin are grateful to our patients ?

Capital Dental Clinic, Fredericton

5 stars 1153 reviews

Dentists: Dr. Cain, Dr. Burns, Dr. Caissie and Dr. Morin

,
5 stars

Great experience very professional and they really care.

Verified customer
5 stars

I recently had a filling that needed fixed. Dr Burns was great. Explained everything right before it was going to happen (what I would be feeling and hearing). I have invisalign and he brought something to my attention I hadnt thought of saving some serious moolah! Haley was also great. Kind and friendly. I would highly recommend Capital Dental Clinic to anyone.

Customer since 2012
5 stars

My hygienist was so sweet, bubbly and kind and had answers to all of my questions. The staff did a great job rescheduling me at a cancellation which I really appreciate!

Customer since 2015
5 stars

great!

Customer since 2003
2 stars

Had a root canal and that area is still hurting. I'll get concerned if it is still hurting twelve hours from now.

Verified customer
5 stars

Great staff. Considerate, compassionate and accommodating during this appointment.

Customer since 2014
5 stars

I was not disappointed with my consult with Dr. Cain. He more than fulfilled my expectations that he should have a look at my dental status, and to give me his thoughts with regard to moving ahead. I believe that he may now be able to stabilize my condition, and prepare the road ahead for the years that I do have left. Granted, I am no spring chicken, but I do hope to get in a few good years ahead if all goes well.

Staff at the clinic were also very, very friendly, most helpful and efficient.

Thanks to all,

Bill Ayer

Customer since 2017
5 stars

From start to finish, a caring and professional experience!

Customer since 2011
5 stars

Always pleasant staff and excellent service.

Customer since 2005
5 stars

friendly & professional staff, thorough & offered explanation

Customer since 2007
5 stars

friendly staff, thorough exam, technology was impressive

Customer since 2007
1 stars

This is the second time I showed up to an appointment and was told it was the wrong time. I enter the time in my phone while still at the office to re schedule to avoid these misunderstandings...i was turned away and made to feel as though the mistake was mine alone. Not the case, clients keep your doors open, treat them with the respect they deserve! It is not their privilege to come to you but yours to have them in the first place.

Verified customer
5 stars

Exceptional timely professional service provided by Dr. Burns and dental assistant Meg.

I was really impressed how comfortable Meg made me feel during my visit. Excellent at her job!

Equally impressive was Dr. Burns ability and willingness to take his time and gently complete the procedure.

A solid 10 out of 10 by the A Team.

Thanks!

Verified customer
5 stars

A wonderful group of professionals. Office staff always pleasant and Dr. Burns treats his chair side assistants and patients great respect. I feel very pleased to be a patient here.

Verified customer
5 stars

Excellent service

Customer since 2002
5 stars

Amazing service and understanding. Wouldn't go to another dentist for anything.

Verified customer
5 stars

On time. Convenient, friendly service.

Customer since 2012
5 stars

Friendly, reassuring and professional.

Customer since 2009
5 stars

Katelynn, as always, cleaned my teeth very well.

Verified customer
5 stars

Professional service

Clean environment

Seemless visit

Verified customer
4 stars

the staff at Capital Dental Clinic were caring and sensitive.

Verified customer
5 stars

Great. Thanks to Dr. Kaine and his staff.

Verified customer
5 stars

excellent!

Verified customer
5 stars

A very good experience.

Verified customer
3 stars

The cleaning process was satisfactory, however, the 4 pink rings inserted into my dental implant did not provide the firmness that I expected. The dentures come off the implant with little or no effort and the grip is not firm. I paid $100 for the 4 rings and I am not satisfied.

Customer since 2007
5 stars

Very helpful and honest

Verified customer
5 stars

Dr was friendly and explained everything. Staff were great!

Verified customer
1 stars

Great visit

Customer since 1987
4 stars

Think there might be an opportunity to have a checklist completed prior to procedures to make sure all the necessary tools/equipment are there and ready to go? The technician had to leave the room several times to go get things b/c they weren't available in the room, including a device that wasn't fully charged? As someone who was already a "bit" anxious, having to stay in the chair even longer only creates more tension. That said, both the Technician and Dr Burns were lovely, checking in frequently to make sure I was as comfortable as possible.

Customer since 2018
5 stars

I was anxious going in for my dental appointment. But, once again, I was able to get through my appointment thanks to Dr. Burns and his amazing team!! Merci !!

Verified customer
5 stars

I had a great experience at the clinic. Great cleaning form Bev, Dr Burns adjusted my mouth piece very well, and the receptionist was friendly. Thank you!

Customer since 1995
3 stars

Dental procedure was the very best but I had to call the next day to get a breakdown of the procedural codes in order to submit the invoice to my insurance provider. This additional step should not have been required and the full information required for submission to the insurance company should have been provided at the time of the billing since the receptionist clearly knew that the invoice was being submitted.

Additionally, phone calls to the reception desk are often ignored and return messages quite often are not made.

Customer since 2001
5 stars

Dr Burns and staff have provided excellent, professional care.

Verified customer
5 stars

From the minute you walk in the door you feel welcome. I generally don't have an issue with Dentist visits, until a few years ago when I sadly had a horrible experience. It delayed my dental visits for a long time. I got referred to Dr. Cain and I was hesitant to say the least. My worries were very quickly put to rest.

To say you can have a pleasant dental visit is quite an amazing thing.

Dr. Cain (Leo) as he prefers, and his very kind, caring and professional were so wonderful.

I have NEVER been to a Dentist where I felt completely at ease. I can't say enough good things about Capital Dental.

Thank you Leo & staff.... I look forward to my next visit.

Verified customer
5 stars

I've been a Dental patient of Dr. Leo Cain since the 1980's. He is a wonderful dentist who has always made me feel at ease and I have complete confidence in Dr. Cain expertise. His staff are knowledgable and friendly and always greet me with a friendly smile. Great professional service and very friendly. I highly recommend this Dental Clinic!

Debbie McCann

Customer since 1987
5 stars

Great service; easy parking; fell asleep in the chair.

Customer since 2010
5 stars

Excellent appointment.Dr. Burns and nurse are an awesome team explaining each step of the procedure.Patient comfort is top priority..

Verified customer
5 stars

In for a teeth cleaning/xrays. The Technician/Hygenists are a wonderful team. Quick and painless

Customer since 2018
5 stars

Efficient fast and reliable

Customer since 1996
5 stars

Dr.Burns was so accommodating and kind in respect to my anxiety towards certain things while at the dentist. He does his job in a timely manner and is very thorough with his work!

Verified customer
5 stars

Very satisfied with the service.

Customer since 2006
3 stars

I would like the clinic to bill both secondary and primary insurance providers. Blue cross is the provider of both of our plans and says this is possible and is up to the will of clinics.

Customer since 2016
5 stars

Fantastic staff. Spencer was extremely detailed in which I much appreciated.

Customer since 2018
5 stars

always professional and kind .

very tolerant of people that are nervous

Makes a bad experience a good one

Verified customer
5 stars

I was very pleased with the service provided and must say the staff is very friendly and so caring for their patients.

Verified customer
5 stars

Excellent service, final result was perfection, and staff are awesome!

Customer since 2006
5 stars

Excellent service

Customer since 1989
5 stars

Excellent and nice conversation with Ms. Diotte.

Customer since 2011
5 stars

Very good experience

Customer since 2010
5 stars

Very clean, attractive, and professional clinic. Reception and dental staff were very friendly and eager to help. It was my first appointment at a new dentist and I felt like they really cared and wanted to get to know me and make sure any concerns I may have about my dental health are addressed.

Verified customer
5 stars

Dr. Caissie was excellent. She really is amazing. I hope she's a permanent fixture in the Dental Clinic. The experience was relatively painless with a thorough explanation of what could be done in what turned out to be not a minor problem.

I would highly recommend her.

Verified customer
1 stars

Always attentive to my needs.

Verified customer
5 stars

Very quick and friendly.

Customer since 2018
5 stars

Great as always.

Customer since 1999
5 stars

Great place

Customer since 2017
5 stars

Friendly knowledgeable staff

Verified customer
5 stars

Hello,

Dr. Burns and his team provide patient-centered care; informative and clear explanations, at patient's pace in a comfortable, competent and professional environment. As someone who is NOT a fan of dental work, Dr. Burns took time to listen to how I felt, asked what I needed and did it.

Question: Can you use just my first name?

Verified customer
5 stars

They are always so kind and general. Dr. Burns is very thorough when explaining X-rays and what needs to be done. I can not wait until my son gets to go for his first trip to the dentist!!

Customer since 2017
5 stars

I am so pleased with the work that Dr Leo Cain did on my teeth. I will recommend him to everyone.

Dorothy Carruthers

Verified customer
5 stars

Professional experience

Verified customer
5 stars

very professional and compassionate.

Customer since 1989
5 stars

great service

Customer since 2017
5 stars

Dr Leo Cain has earned my fullest respect and trust over the years. He's simply the best!

Customer since 2004
5 stars

Always the best

Customer since 2001
5 stars

Excellent visit

Customer since 1990
5 stars

Great people. Professional service.

Verified customer
5 stars

On time very caring, professional, reassuring. Outstanding service!!

Customer since 1989
5 stars

My recent visit was excellent. I left feeling confident that my issue had been handled with care and concern with a positive result.

Verified customer
5 stars

Amazing staff!! So friendly and comforting

Customer since 2015
5 stars

Have had this hygienist for years she is excellent

Verified customer
5 stars

Hands down the nicest crew of people in the entire medical profession.

Verified customer
5 stars

Excellent service, painless filling cured my tooth which was bothering me for more than a month

Customer since 1997
5 stars

Extremely pleasant and friendly staff.

Customer since 2015
5 stars

Friendly staff!

Verified customer
5 stars

It was a good experience.

Customer since 1987
5 stars

Considering that I was 1 week in advanced of my appointment, i was given the required treatment with expert skills and smiles.Thank you

Customer since 2007
5 stars

Best Dentists in Fredericton. Highly recommended Dr Cain.

Customer since 1993
5 stars

Very clean, friendly and professional

Verified customer
5 stars

Excellent service with the most amazing staff.

Customer since 2018
5 stars

Wonderful friendly staff, make you feel like your with family.

Customer since 2017
5 stars

Cleaning / Scaling, by Beverly, is now something that I can look forward to. ... Dr. Spencer Burns is quick to put patients at ease, with his pleasant demeanor.

Verified customer
3 stars

Effective, efficient, expensive

Verified customer
5 stars

Everyone is always amazing, such a wonderful and positive atmosphere. Especially for people who have issues with being at the dentist, they are so accommodating and pleasant to deal with. All wonderful people there, you know they truely care.

Customer since 2009
5 stars

The area is styled beautifully and is very clean and welcoming. Staff are very friendly upon arrival and leaving

Verified customer
5 stars

Always a pleasure to see all the friendly staff and know everything is stress free when getting dental treatment at Capital Dental Clinic Dr. Cain and staff always make it simple and make my experience positive with efficient patient focused service.

Customer since 2008
5 stars

The best Dental Clinic out there. The staff are kind and friendly and more than accommodating. Dr. Spencer Burns is by far the best, most comforting dentist I've ever met. Will never go anywhere else!

Customer since 2017
5 stars

My visit was quick & efficient.

Verified customer
5 stars

Always a great experience with Leo.

Customer since 2006
4 stars

No problem with parking this time. The appointment began almost right on time. Unfortunately the extensiveness and location of the work (front teeth) required freezing needles in the roof of the mouth which wasn't very pleasant.

Staff were courteous and professional as usual.

Customer since 2005
5 stars

Staff were all pleasant and very helpful......took time to make me comfortable i.e. explaining each procedure with clarity

Appreciated time taken by MD,s to explain each step.....giving me confidence in their skills and judgement.

Very nice offices .......great to have free parking too.....ALL GOOD !

Verified customer
5 stars

I have been a patient of Leo's for over 30 years and always look forward to my visits. He is an excellent dentist and his staff are friendly and accommodating.

Customer since 2006
5 stars

Appreciate the explanation that was provided throughout the process and checking with me to ensure I was comfortable.

Verified customer
5 stars

Can't say enough about the excellent service provided by Doctor Cain and his Associates.

Customer since 1993
5 stars

welcoming atmosphere, Beverly was professional and courteous and an excellent hygienist. Dr. Burns was helpful with questions and very knowledgable. excellent care.

Customer since 2016
5 stars

Great 5 star

Customer since 2014
5 stars

Service was great as always! Helpful, kind and informative hygienist.

Customer since 2016
5 stars

On time. Interesting conversation and relaxing. Very competent dentist and associate.

Customer since 2015
5 stars

Excellent friendly staff.

Verified customer
5 stars

Very pleased with my first visit. Staff are friendly, helpful and professional. Dr Cain is extremely thorough when describing treatment and strives to ensure his patients fully understand their options. He also has a great sense of humour.

Customer since 2018
5 stars

Everyone is always so cheerful and friendly. It is a pleasure to have such helpful, happy staff.

Customer since 1986
5 stars

Dr. Cain is extremely professional and so is his assistant. They both take the time to explain the procedure and I always know what to expect during the procedure. They also are very warm and reassuring.

Customer since 2018
5 stars

Great prompt service. Always personable and professional.

Verified customer
5 stars

Excellent care, friendly staff, minimal waiting and excellent parking.

Verified customer
4 stars

I was there for a cleaning and it went smoothly. They answered all my questions.

Customer since 2001
5 stars

Katelyn is absolutely the best Hygienist and not just saying so because she is my wife :). Always takes great care to ensure I am on track with my dental upkeep! Extremely knowledgeable, thorough and has a very gentle touch with cleanings.

Customer since 2009
5 stars

ALWAYS A PLEASURE AT MY APPT, EVERYONE IS SO FREINDLY AND WELCOMING.

BEV DOES A GREAT JOB, AND MY TEETH FEEL FABULOUS WHEN I LEAVE THERE.

GREAT JOB!

Customer since 1988
5 stars

Regarding my visit on June 15th: No problem with parking this day. Waiting time was not excessive and staff were very attentive

Verified customer
2 stars

Comments regarding appointment on June 13, 2018: Arrived in parking lot 20 minutes prior to appointment. There were no parking spots available! After ten minutes a parking spot became available. I was assured when Dr. Cain moved to the York Street location that parking would not be an issue. Unfortunately on this day it was!

Verified customer
5 stars

Wonderful, friendly environment.

Verified customer
5 stars

The staff at Capital Dental are warm, welcoming and accommodating. Everyone was wonderful with my kids and my kids LOVE going to the dentist. I would recommend them every time.

Customer since 2018
5 stars

Excellent Dr.Burns and Meg did two fillings for me

And I had No Pain!.

It was a very respectful experience. They explained every step to me and any changes I was fully informed. Dr. Burns and Meg were very respectful in their exchanges with each other.

Verified customer
5 stars

As usual, my appointment was 'on time' and everything that was going to be done was explained ahead of time/as it was being done- no surprises. Excellent service.

Customer since 2012
5 stars

Always the best care

Verified customer
5 stars

Excellent staff especially as I'm a nervous patient. I like how they explain each step.

Customer since 2018
3 stars

I was disappointed with my experience.As I had my regular check up 1I was under the impression this appointment would be

my yearly check up. I was shocked to realize after seeing the hygenist for my scaling that my appointment was over. I had woken up early and endured thehygenists continuous chatter and would have to return in December for my check up. Also my whole life I have had an annual cleaning and now they want me to come in every six months......money grab!!!

Verified customer
5 stars

Thanks for providing this opportunity to "review" the Capital Dental Clinic. I've been a customer since 2006 and have always had a good experience. Dr. Cain and his staff are all professional their work shows it. From the time you enter the office to check in until you pay your bill and leave, you are catered to. Thanks folks.

Customer since 2006
5 stars

So so so pleased. I enjoyed how they explained what they were doing as they worked. And that was the fastest filling I have ever had!

Verified customer
4 stars

Unfortunately when I got home that night I felt something in my mouth and it was one of my fillings that fell out. I guess all the probing that afternoon knocked a filling out. Other than that the hygienist and the dentist were very nice and spoke clearly about my condition and what could be done.

Customer since 1998
2 stars

I had a major filling replaced so it wasn't going to be fun regardless who did it. The dental assistant was great. I found the dentist himself got a bit distracted when the procedure I think took longer than expected and backed him up with other patients. He kept glancing at the computer monitor that was sending him messages. I just didn't feel like I was getting his complete attention near the end of my procedure. I was asked to come in earlier to accommodate some change at the office which I did and I just felt like I should have had his full attention.

Verified customer
5 stars

Great

Verified customer
5 stars

Already recommended to a friend!

Customer since 2014
1 stars

Treated really well considering I was late

Customer since 2001
5 stars

All the staff are excellent. Always greeted upon arrival and made to feel I am the most important person there!

Verified customer
5 stars

Had an appt. with Dr. Cain yesterday, bonded with him immediately. He sold me on having work done on my gums and teeth. Look forward to having a smile again.

Verified customer
5 stars

All was good

Customer since 1999
5 stars

I really don't like dentists, in fact I am terrified. However Dr Burns and all the hygienists are amazing. They understand and are very good about things

Verified customer
5 stars

Dr Spencer Burns is lovely. He explains what he’s doing calmly and clearly so I know what to expect and when, and doesn’t chatter at me inanely when I clearly can’t respond with three hands in my mouth. He is particular about details that matter, like filing or polishing after a filling to get the bite correct, and will do extra x-rays to get the clear picture he wants rather than guessing. And, he is easy-going, sensible, and kind throughout any dental process. Dr Val Biskupski picked a very appropriate successor when she left.

Verified customer
5 stars

painless & pleasant!

Customer since 2007
5 stars

amazing! Love this place

Customer since 2015
5 stars

Great people - excellant work

Customer since 2017
5 stars

Great

Customer since 1989
4 stars

Very educational! Dr Cain had a dental student in with him, so did a lot of explaining which would not otherwise have happened. It was the second of three appointments-not quick, but through & cautious.

Verified customer
5 stars

very friendly & professional service

Customer since 2007
5 stars

Excellent

Customer since 2017
5 stars

Dr. Cain has been my dentist for a long time and I can always trust him to do excellent work! On Friday, I had several fillings and gum surgery. Leo kept me informed about the process from start to finish, so there would be no surprises. I felt comfortable and safe.

Customer since 2004
5 stars

Met with a new dentist and assistant yesterday.They were friendly, informative and professional.

I ended up having an extraction and the office followed up today to see how I was feeling.

Verified customer
5 stars

Great experience.

Verified customer
5 stars

A long appointment for inplants but great team effort from all involved with special thanks to Leo who as always was great and it was very successful result.

Verified customer
5 stars

Most accommodating and professional.

Customer since 2007
5 stars

Excellent! Great service--extremely kind to a child getting three teeth pulled who was nervous!

Customer since 2009
1 stars

A pleasurable experience once again---if one can believe that about an appointment for dental surgery.

Customer since 2015
5 stars

This is my regular dentist, but I recently went in for a gum graft. The entire team was incredibly helpful — before, during, and after. I highly recommend York Dental!

Verified customer
5 stars

My appointment was on time. Service was as usual very professional and staff very friendly.

Customer since 2001
2 stars

I felt very weak after my visit and had to have help returning to the waiting room where my husband was waiting for me. He then went in to keep his appointment (cleaning). I told the receptionist that this was the first time I had ever felt like this after a dental appointment. Swelling began shortly thereafter and today (Friday, May 11) I still have a swollen right cheek. I have an appointment with different dentist who will look at the swelling.

Verified customer
5 stars

As usual I was greeted as soon as I walked in and with a smile, the wait was only minutes and everyone is very friendly. .

Customer since 1996
5 stars

On time, friendly, parking available,and efficient.

Customer since 2009
5 stars

Quick, easy and effective.

Customer since 2017
5 stars

I would give you a "10" but that would not leave any room for future improvements. Cheers.

Customer since 2016
2 stars

It was my first visit with Dr Burns and once I get my work done I will probably not be back. I had been a patient of Dr Vals for years and am not satisfied with all the changes and I didn't find Dr Burns had a good manner with me as a patient. Also I found the office to be quite disorganized as I was given the wrong time for my appointment in an email and if I hadn't found my old appointment card I would have been sitting there an hour early. Also I don't like being given an appointment for my 6 month checkup without even being asked if it was a good time for me. Bev the hygentist was the only bright spot in the visit.

Verified customer
5 stars

Excellent care- been going here for several years.

Customer since 2005
5 stars

Couldn't find better dental care anywhere..

Customer since 1989
5 stars

My appointment was running on time and they were all friendly and efficient.

Customer since 2004
5 stars

On time, professional and efficient. Great service as always.

Customer since 2005
5 stars

Very friendly staff. I always enjoy my visits.

Customer since 2014
5 stars

great staff

Verified customer
5 stars

An outstanding filling completed by Dr. Burns. If you are looking for an exceptional dentist, you should check out Spencer Burns!

Customer since 1996
4 stars

I was greeted as soon as I walked in, the wait was minimal and the service was great. The team worked well together to make me comfortable.

Customer since 1996
5 stars

Beverley did an excellent job cleaning my teeth, was very profession and made me feel comfortable. Thanks.

Customer since 1986
5 stars

Beverley was did an excellent job cleaning my teeth and was very professional and made me feel comfortable.. Thank you, Beverley!

Customer since 1986
5 stars

Very nice, friendly and compassionate group.

I felt they were very professional and made me feel safe. As for a lot of people going to the dentist can be very stressful. They listened and acknowledge my fears. They made sure I felt comfortable and explained what they were doing step by step. The dental hygienist and the dentists are super professional and nice !!!!! I have been with Dr Cain for years and today I saw Another dentist covering for him and he was as professional and nice.

Customer since 1999
5 stars

Great experience!

Customer since 2012
5 stars

Best dental staff in Fredericton!

Customer since 2015
4 stars

Nice friendly atmosphere.

Verified customer
4 stars

Very understanding dentist with being a new patient and dental fear. Dr Burns talked me through exactly each stage. No pressure for treatments you may not want. Only bad side is waiting when you are already anxious.

Customer since 2018
5 stars

Very kind staff! Everyone there was as pleasant as can be - very fun to chat with. Spencer Brown really knows his stuff!

Customer since 2018
5 stars

Professional and knowledgeable as well as personable. I feel in good hands.

Customer since 2018
5 stars

thorough, professional, informational

Customer since 1989
5 stars

I am a nervous patient .

Bev is great and makes you feel relaxed.

Also got to meet Dr. Spencer ....he is very competent and a lovely personality

Verified customer
4 stars

No comments

Customer since 2011
5 stars

Always warmly greeted and receive excellent, dental care.

Verified customer
4 stars

Coming after many years with Dr. Val, I appreciated getting the opportunity to meet and chat with Dr. Burns.

Verified customer
4 stars

Good quality service and friendly.

Verified customer
5 stars

Great service!

Customer since 1989