Patient Reviews
Here are some of the reviews that we’ve had over the years.
Dr. Cain, Dr. Burns, Dr. Caissie and Dr. Morin are grateful to our patients ?
Capital Dental Clinic, Fredericton
Dentists: Dr. Cain, Dr. Burns, Dr. Caissie and Dr. Morin
SCOTT D A Verified customerGreat experience very professional and they really care.
Amanda S Customer since 2012I recently had a filling that needed fixed. Dr Burns was great. Explained everything right before it was going to happen (what I would be feeling and hearing). I have invisalign and he brought something to my attention I hadnt thought of saving some serious moolah! Haley was also great. Kind and friendly. I would highly recommend Capital Dental Clinic to anyone.
Emily C Customer since 2015My hygienist was so sweet, bubbly and kind and had answers to all of my questions. The staff did a great job rescheduling me at a cancellation which I really appreciate!
Penelope P Customer since 2003great!
Anonymous Verified customerHad a root canal and that area is still hurting. I'll get concerned if it is still hurting twelve hours from now.
Sheila O Customer since 2014Great staff. Considerate, compassionate and accommodating during this appointment.
William A Customer since 2017I was not disappointed with my consult with Dr. Cain. He more than fulfilled my expectations that he should have a look at my dental status, and to give me his thoughts with regard to moving ahead. I believe that he may now be able to stabilize my condition, and prepare the road ahead for the years that I do have left. Granted, I am no spring chicken, but I do hope to get in a few good years ahead if all goes well.
Staff at the clinic were also very, very friendly, most helpful and efficient.
Thanks to all,
Bill Ayer
Heather M Customer since 2011From start to finish, a caring and professional experience!
Diane B Customer since 2005Always pleasant staff and excellent service.
John Y Customer since 2007friendly & professional staff, thorough & offered explanation
John Y Customer since 2007friendly staff, thorough exam, technology was impressive
WILLIAM W Verified customerThis is the second time I showed up to an appointment and was told it was the wrong time. I enter the time in my phone while still at the office to re schedule to avoid these misunderstandings...i was turned away and made to feel as though the mistake was mine alone. Not the case, clients keep your doors open, treat them with the respect they deserve! It is not their privilege to come to you but yours to have them in the first place.
Randall P Verified customerExceptional timely professional service provided by Dr. Burns and dental assistant Meg.
I was really impressed how comfortable Meg made me feel during my visit. Excellent at her job!
Equally impressive was Dr. Burns ability and willingness to take his time and gently complete the procedure.
A solid 10 out of 10 by the A Team.
Thanks!
ERIC R G Verified customerA wonderful group of professionals. Office staff always pleasant and Dr. Burns treats his chair side assistants and patients great respect. I feel very pleased to be a patient here.
Branko F Customer since 2002Excellent service
Anonymous Verified customerAmazing service and understanding. Wouldn't go to another dentist for anything.
Mary K Customer since 2012On time. Convenient, friendly service.
Laura M Customer since 2009Friendly, reassuring and professional.
James M Verified customerKatelynn, as always, cleaned my teeth very well.
Randall P Verified customerProfessional service
Clean environment
Seemless visit
ALEXANDRA D Verified customerthe staff at Capital Dental Clinic were caring and sensitive.
JOHN C Verified customerGreat. Thanks to Dr. Kaine and his staff.
KIMBERLEY R Verified customerexcellent!
Anonymous Verified customerA very good experience.
Sandra G Customer since 2007The cleaning process was satisfactory, however, the 4 pink rings inserted into my dental implant did not provide the firmness that I expected. The dentures come off the implant with little or no effort and the grip is not firm. I paid $100 for the 4 rings and I am not satisfied.
Anonymous Verified customerVery helpful and honest
Anonymous Verified customerDr was friendly and explained everything. Staff were great!
Joan W Customer since 1987Great visit
Mary C Customer since 2018Think there might be an opportunity to have a checklist completed prior to procedures to make sure all the necessary tools/equipment are there and ready to go? The technician had to leave the room several times to go get things b/c they weren't available in the room, including a device that wasn't fully charged? As someone who was already a "bit" anxious, having to stay in the chair even longer only creates more tension. That said, both the Technician and Dr Burns were lovely, checking in frequently to make sure I was as comfortable as possible.
ELIZABETH L Verified customerI was anxious going in for my dental appointment. But, once again, I was able to get through my appointment thanks to Dr. Burns and his amazing team!! Merci !!
Amanda B Customer since 1995I had a great experience at the clinic. Great cleaning form Bev, Dr Burns adjusted my mouth piece very well, and the receptionist was friendly. Thank you!
Joseph O Customer since 2001Dental procedure was the very best but I had to call the next day to get a breakdown of the procedural codes in order to submit the invoice to my insurance provider. This additional step should not have been required and the full information required for submission to the insurance company should have been provided at the time of the billing since the receptionist clearly knew that the invoice was being submitted.
Additionally, phone calls to the reception desk are often ignored and return messages quite often are not made.
GARY H Verified customerDr Burns and staff have provided excellent, professional care.
Crystal M Verified customerFrom the minute you walk in the door you feel welcome. I generally don't have an issue with Dentist visits, until a few years ago when I sadly had a horrible experience. It delayed my dental visits for a long time. I got referred to Dr. Cain and I was hesitant to say the least. My worries were very quickly put to rest.
To say you can have a pleasant dental visit is quite an amazing thing.
Dr. Cain (Leo) as he prefers, and his very kind, caring and professional were so wonderful.
I have NEVER been to a Dentist where I felt completely at ease. I can't say enough good things about Capital Dental.
Thank you Leo & staff.... I look forward to my next visit.
Deborah M Customer since 1987I've been a Dental patient of Dr. Leo Cain since the 1980's. He is a wonderful dentist who has always made me feel at ease and I have complete confidence in Dr. Cain expertise. His staff are knowledgable and friendly and always greet me with a friendly smile. Great professional service and very friendly. I highly recommend this Dental Clinic!
Debbie McCann
MICHAEL H Customer since 2010Great service; easy parking; fell asleep in the chair.
DOROTHY J Verified customerExcellent appointment.Dr. Burns and nurse are an awesome team explaining each step of the procedure.Patient comfort is top priority..
Mary C Customer since 2018In for a teeth cleaning/xrays. The Technician/Hygenists are a wonderful team. Quick and painless
Michel G Customer since 1996Efficient fast and reliable
Anonymous Verified customerDr.Burns was so accommodating and kind in respect to my anxiety towards certain things while at the dentist. He does his job in a timely manner and is very thorough with his work!
Alex H Customer since 2006Very satisfied with the service.
Bronwyn B Customer since 2016I would like the clinic to bill both secondary and primary insurance providers. Blue cross is the provider of both of our plans and says this is possible and is up to the will of clinics.
Andrew B Customer since 2018Fantastic staff. Spencer was extremely detailed in which I much appreciated.
Anonymous Verified customeralways professional and kind .
very tolerant of people that are nervous
Makes a bad experience a good one
DIANNE M Verified customerI was very pleased with the service provided and must say the staff is very friendly and so caring for their patients.
Jacob D Customer since 2006Excellent service, final result was perfection, and staff are awesome!
Suzanne MCustomer since 1989Excellent service
Donald F Customer since 2011Excellent and nice conversation with Ms. Diotte.
ZHIBIN H Customer since 2010Very good experience
Anonymous Verified customerVery clean, attractive, and professional clinic. Reception and dental staff were very friendly and eager to help. It was my first appointment at a new dentist and I felt like they really cared and wanted to get to know me and make sure any concerns I may have about my dental health are addressed.
ROBERT H Verified customerDr. Caissie was excellent. She really is amazing. I hope she's a permanent fixture in the Dental Clinic. The experience was relatively painless with a thorough explanation of what could be done in what turned out to be not a minor problem.
I would highly recommend her.
Anonymous Verified customerAlways attentive to my needs.
Daniel O Customer since 2018Very quick and friendly.
Peter C Customer since 1999Great as always.
Xiaotao Q Customer since 2017Great place
Anonymous Verified customerFriendly knowledgeable staff
ELIZABETH L Verified customerHello,
Dr. Burns and his team provide patient-centered care; informative and clear explanations, at patient's pace in a comfortable, competent and professional environment. As someone who is NOT a fan of dental work, Dr. Burns took time to listen to how I felt, asked what I needed and did it.
Question: Can you use just my first name?
M Marcy V Customer since 2017They are always so kind and general. Dr. Burns is very thorough when explaining X-rays and what needs to be done. I can not wait until my son gets to go for his first trip to the dentist!!
DOROTHY C Verified customerI am so pleased with the work that Dr Leo Cain did on my teeth. I will recommend him to everyone.
Dorothy Carruthers
Anonymous Verified customerProfessional experience
Rick C Customer since 1989very professional and compassionate.
Hu H Customer since 2017great service
Anthony M Customer since 2004Dr Leo Cain has earned my fullest respect and trust over the years. He's simply the best!
Francis P Customer since 2001Always the best
Janice C Customer since 1990Excellent visit
Anonymous Verified customerGreat people. Professional service.
Rick C Customer since 1989On time very caring, professional, reassuring. Outstanding service!!
GAIL E Verified customerMy recent visit was excellent. I left feeling confident that my issue had been handled with care and concern with a positive result.
Kathleen M Customer since 2015Amazing staff!! So friendly and comforting
GERALDINE W Verified customerHave had this hygienist for years she is excellent
Anonymous Verified customerHands down the nicest crew of people in the entire medical profession.
Anthony N Customer since 1997Excellent service, painless filling cured my tooth which was bothering me for more than a month
Shawn L Customer since 2015Extremely pleasant and friendly staff.
Anonymous Verified customerFriendly staff!
Carolyn M Customer since 1987It was a good experience.
Jean-Eudes L Customer since 2007Considering that I was 1 week in advanced of my appointment, i was given the required treatment with expert skills and smiles.Thank you
James M Customer since 1993Best Dentists in Fredericton. Highly recommended Dr Cain.
Anonymous Verified customerVery clean, friendly and professional
Azana A Customer since 2018Excellent service with the most amazing staff.
Trudi H Customer since 2017Wonderful friendly staff, make you feel like your with family.
REBECCA J Verified customerCleaning / Scaling, by Beverly, is now something that I can look forward to. ... Dr. Spencer Burns is quick to put patients at ease, with his pleasant demeanor.
Anonymous Verified customerEffective, efficient, expensive
Emily G Customer since 2009Everyone is always amazing, such a wonderful and positive atmosphere. Especially for people who have issues with being at the dentist, they are so accommodating and pleasant to deal with. All wonderful people there, you know they truely care.
JESSICA L Verified customerThe area is styled beautifully and is very clean and welcoming. Staff are very friendly upon arrival and leaving
Roger M Customer since 2008Always a pleasure to see all the friendly staff and know everything is stress free when getting dental treatment at Capital Dental Clinic Dr. Cain and staff always make it simple and make my experience positive with efficient patient focused service.
Danielle S Customer since 2017The best Dental Clinic out there. The staff are kind and friendly and more than accommodating. Dr. Spencer Burns is by far the best, most comforting dentist I've ever met. Will never go anywhere else!
LARRY J Verified customerMy visit was quick & efficient.
Laurie M Customer since 2006Always a great experience with Leo.
Seymour K Customer since 2005No problem with parking this time. The appointment began almost right on time. Unfortunately the extensiveness and location of the work (front teeth) required freezing needles in the roof of the mouth which wasn't very pleasant.
Staff were courteous and professional as usual.
SADIE M Verified customerStaff were all pleasant and very helpful......took time to make me comfortable i.e. explaining each procedure with clarity
Appreciated time taken by MD,s to explain each step.....giving me confidence in their skills and judgement.
Very nice offices .......great to have free parking too.....ALL GOOD !
Judy E Customer since 2006I have been a patient of Leo's for over 30 years and always look forward to my visits. He is an excellent dentist and his staff are friendly and accommodating.
Anonymous Verified customerAppreciate the explanation that was provided throughout the process and checking with me to ensure I was comfortable.
James M Customer since 1993Can't say enough about the excellent service provided by Doctor Cain and his Associates.
Mary Paula E Customer since 2016welcoming atmosphere, Beverly was professional and courteous and an excellent hygienist. Dr. Burns was helpful with questions and very knowledgable. excellent care.
Darlene S Customer since 2014Great 5 star
Kristen M Customer since 2016Service was great as always! Helpful, kind and informative hygienist.
Douglas M Customer since 2015On time. Interesting conversation and relaxing. Very competent dentist and associate.
MADISON J Verified customerExcellent friendly staff.
Ronald S Customer since 2018Very pleased with my first visit. Staff are friendly, helpful and professional. Dr Cain is extremely thorough when describing treatment and strives to ensure his patients fully understand their options. He also has a great sense of humour.
Jane H Customer since 1986Everyone is always so cheerful and friendly. It is a pleasure to have such helpful, happy staff.
Josee L Customer since 2018Dr. Cain is extremely professional and so is his assistant. They both take the time to explain the procedure and I always know what to expect during the procedure. They also are very warm and reassuring.
Anonymous Verified customerGreat prompt service. Always personable and professional.
Anonymous Verified customerExcellent care, friendly staff, minimal waiting and excellent parking.
William C Customer since 2001I was there for a cleaning and it went smoothly. They answered all my questions.
Nathan S Customer since 2009Katelyn is absolutely the best Hygienist and not just saying so because she is my wife :). Always takes great care to ensure I am on track with my dental upkeep! Extremely knowledgeable, thorough and has a very gentle touch with cleanings.
Carol R Customer since 1988ALWAYS A PLEASURE AT MY APPT, EVERYONE IS SO FREINDLY AND WELCOMING.
BEV DOES A GREAT JOB, AND MY TEETH FEEL FABULOUS WHEN I LEAVE THERE.
GREAT JOB!
Anonymous Verified customerRegarding my visit on June 15th: No problem with parking this day. Waiting time was not excessive and staff were very attentive
Anonymous Verified customerComments regarding appointment on June 13, 2018: Arrived in parking lot 20 minutes prior to appointment. There were no parking spots available! After ten minutes a parking spot became available. I was assured when Dr. Cain moved to the York Street location that parking would not be an issue. Unfortunately on this day it was!
Anonymous Verified customerWonderful, friendly environment.
Tevye P Customer since 2018The staff at Capital Dental are warm, welcoming and accommodating. Everyone was wonderful with my kids and my kids LOVE going to the dentist. I would recommend them every time.
KIMBERLEY R Verified customerExcellent Dr.Burns and Meg did two fillings for me
And I had No Pain!.
It was a very respectful experience. They explained every step to me and any changes I was fully informed. Dr. Burns and Meg were very respectful in their exchanges with each other.
Mary K Customer since 2012As usual, my appointment was 'on time' and everything that was going to be done was explained ahead of time/as it was being done- no surprises. Excellent service.
Anonymous Verified customerAlways the best care
Carol G Customer since 2018Excellent staff especially as I'm a nervous patient. I like how they explain each step.
CATHY S Verified customerI was disappointed with my experience.As I had my regular check up 1I was under the impression this appointment would be
my yearly check up. I was shocked to realize after seeing the hygenist for my scaling that my appointment was over. I had woken up early and endured thehygenists continuous chatter and would have to return in December for my check up. Also my whole life I have had an annual cleaning and now they want me to come in every six months......money grab!!!
Don P Customer since 2006Thanks for providing this opportunity to "review" the Capital Dental Clinic. I've been a customer since 2006 and have always had a good experience. Dr. Cain and his staff are all professional their work shows it. From the time you enter the office to check in until you pay your bill and leave, you are catered to. Thanks folks.
MORGAN M Verified customerSo so so pleased. I enjoyed how they explained what they were doing as they worked. And that was the fastest filling I have ever had!
Jeannette N Customer since 1998Unfortunately when I got home that night I felt something in my mouth and it was one of my fillings that fell out. I guess all the probing that afternoon knocked a filling out. Other than that the hygienist and the dentist were very nice and spoke clearly about my condition and what could be done.
Anonymous Verified customerI had a major filling replaced so it wasn't going to be fun regardless who did it. The dental assistant was great. I found the dentist himself got a bit distracted when the procedure I think took longer than expected and backed him up with other patients. He kept glancing at the computer monitor that was sending him messages. I just didn't feel like I was getting his complete attention near the end of my procedure. I was asked to come in earlier to accommodate some change at the office which I did and I just felt like I should have had his full attention.
TIMOTHY R Verified customerGreat
Kaley P Customer since 2014Already recommended to a friend!
Terry T Customer since 2001Treated really well considering I was late
Anonymous Verified customerAll the staff are excellent. Always greeted upon arrival and made to feel I am the most important person there!
BETTY F Verified customerHad an appt. with Dr. Cain yesterday, bonded with him immediately. He sold me on having work done on my gums and teeth. Look forward to having a smile again.
Richard B Customer since 1999All was good
Anonymous Verified customerI really don't like dentists, in fact I am terrified. However Dr Burns and all the hygienists are amazing. They understand and are very good about things
Anonymous Verified customerDr Spencer Burns is lovely. He explains what he’s doing calmly and clearly so I know what to expect and when, and doesn’t chatter at me inanely when I clearly can’t respond with three hands in my mouth. He is particular about details that matter, like filing or polishing after a filling to get the bite correct, and will do extra x-rays to get the clear picture he wants rather than guessing. And, he is easy-going, sensible, and kind throughout any dental process. Dr Val Biskupski picked a very appropriate successor when she left.
John Y Customer since 2007painless & pleasant!
Madison N Customer since 2015amazing! Love this place
Jack G Customer since 2017Great people - excellant work
Jo Ann B Customer since 1989Great
Anonymous Verified customerVery educational! Dr Cain had a dental student in with him, so did a lot of explaining which would not otherwise have happened. It was the second of three appointments-not quick, but through & cautious.
John Y Customer since 2007very friendly & professional service